Privacy Policy — crickecx
Your privacy is a fundamental priority at crickecx. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is stored and protected, and the rights you hold over your information as a player on our platform.
About This Privacy Policy
This Privacy Policy applies to all personal data collected by crickecx in connection with the registration, operation, and support of player accounts on the platform. It covers data collected via our website, mobile interface, support channels, and payment processing flows. By registering an account or using crickecx, you acknowledge that you have read and understood this Privacy Policy.
Our Commitments
How crickecx Protects Your Privacy
Every data exchange between your device and crickecx is protected by industry-standard SSL/TLS encryption. This applies to account registration, login, deposits via bKash or Nagad, and all support communications. Your personal and financial data is never transmitted in plain text.
crickecx does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used exclusively for the purposes set out in this Privacy Policy — account management, payment processing, fraud prevention, and personalised platform experience.
You retain meaningful rights over your personal data at crickecx, including the right to access your data, request corrections, ask for deletion, and object to certain processing activities. All data rights requests are handled by our support team within 30 days of receipt.
All personal data held by crickecx is stored on secure, access-controlled servers. Storage environments are protected by firewalls, intrusion detection systems, and regular security audits. Access to personal data is restricted to authorised personnel who require it to perform their specific job functions.
crickecx does not retain your personal data indefinitely. Data is held only for as long as necessary to fulfil the purpose for which it was collected, or to meet applicable legal, regulatory, or dispute-resolution obligations. Retention schedules are reviewed regularly.
We collect only the data we genuinely need and use it solely for the purposes stated in this policy. If we ever wish to use your data for a new purpose not covered by this policy, we will notify you in advance and, where required, seek your explicit consent before proceeding.
Section 1
Data Controller Information
For the purposes of this Privacy Policy, crickecx acts as the data controller in respect of all personal data collected from players and site visitors. As data controller, crickecx determines the purposes for which, and the means by which, personal data is processed in connection with the operation of the platform.
crickecx operates as an offshore online casino and sports betting platform serving the Bangladesh market. The platform is accessible in English with full BDT (৳) support and local payment method integration including bKash, Nagad, and Rocket. While crickecx serves players primarily located in Bangladesh — including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — the platform is operated from an offshore jurisdiction.
Players who have questions about data processing, wish to exercise their privacy rights, or wish to raise a concern relating to this Privacy Policy may contact the crickecx data protection contact point at any time:
Data Protection Contact
Email: support@crickecx
Response time: Within 30 calendar days of receipt of a valid request
Language: All communications handled in English
Controller At a Glance
Section 2
Personal Data We Collect
crickecx collects personal data through several channels: directly from you when you register an account, make a deposit, contact support, or use our services; automatically when you browse or interact with the platform; and from third-party sources such as payment providers and identity verification services. The categories of data we collect are detailed in the table below.
| Data Category | Specific Data Points | Collection Method | Required / Optional |
|---|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender, government-issued ID number | Registration form, KYC verification | Required |
| Contact Data | Email address, mobile number, residential address (including city, district, and postcode) | Registration form, account settings | Required |
| Financial Data | bKash/Nagad/Rocket mobile wallet number, Visa/Mastercard partial card details, transaction history, deposit and withdrawal amounts in BDT | Payment processing, transaction logs | Required for transactions |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Automatic collection via server logs and analytics | Automatic |
| Behavioural Data | Pages visited, games played, bet history, wager amounts, session duration, feature usage patterns | Platform activity tracking | Automatic |
| Communications Data | Support ticket content, live chat transcripts, email correspondence, complaint records | Support interactions | When support is used |
| Verification Data | Identity document images (National ID, passport), selfie or proof of address documents | KYC/AML compliance process | Required at verification stage |
Data We Do Not Collect
crickecx does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health information, except where strictly required by applicable anti-money laundering or responsible gaming obligations (for example, information about a self-exclusion request that may reference a gambling-related health concern).
We do not collect personal data from individuals known to be under the age of 18. If we become aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed.
Section 3
Lawful Basis for Processing
crickecx processes personal data only where a lawful basis for doing so exists. The primary lawful bases applicable to our data processing activities are as follows:
Contractual Necessity
The majority of personal data processing at crickecx is necessary for the performance of the contract between crickecx and the registered player — specifically, the Player Account Agreement constituted by acceptance of the Terms & Conditions. Without processing identity data, contact data, and financial data, crickecx could not create and manage accounts, process deposits and withdrawals, verify player eligibility, or deliver the betting and gaming services the player has requested.
Legal Obligation
Certain processing activities are required by applicable law. These include identity verification and Know Your Customer (KYC) checks required by anti-money laundering obligations, the retention of transaction records for financial compliance purposes, and the implementation and monitoring of responsible gaming restrictions where a player has requested self-exclusion or deposit limits.
Legitimate Interests
crickecx may process personal data where it is necessary for the legitimate interests pursued by the platform, provided those interests are not overridden by the player's privacy rights. Legitimate interests processing covers activities such as: fraud detection and prevention, platform security monitoring, internal analytics used to improve platform features, and the detection of prohibited conduct such as bonus abuse or multi-accounting.
Consent
Where processing is not covered by the bases above — for example, in relation to optional marketing communications or the use of non-essential cookies — crickecx will seek your explicit consent before processing commences. You have the right to withdraw any consent given at any time by contacting support@crickecx, without prejudice to the lawfulness of processing carried out before the withdrawal.
Lawful Bases Summary
Contractual Necessity
Account creation, payments, game delivery
Legal Obligation
KYC/AML compliance, record retention
Legitimate Interests
Fraud detection, security monitoring, analytics
Consent
Marketing emails, non-essential cookies
Section 4
How We Use Your Data
crickecx uses the personal data it collects for the following specific purposes. Data is never used for purposes incompatible with those listed below without prior notice and, where required, your explicit consent.
- Account registration and management: Creating your player account, maintaining accurate account records, processing name or contact detail updates, and managing account status (active, suspended, self-excluded, or closed).
- Identity and age verification: Confirming that you are aged 18 or above, verifying the accuracy of registration information, and completing KYC/AML checks at relevant trigger points including first withdrawal and large-value transactions.
- Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; processing withdrawal requests; maintaining transaction records in BDT; and reconciling account balances.
- Delivery of betting and gaming services: Enabling access to sports betting markets (including cricket BPL, T20 World Cup, and IPL fixtures), live casino tables, slot games, and all other platform products associated with your account.
- Fraud prevention and platform security: Detecting and investigating suspicious login activity, unusual betting patterns, potential bonus abuse, multi-accounting, and other activities prohibited under the Terms & Conditions.
- Responsible gaming: Monitoring player activity to identify indicators of problem gambling, enforcing self-exclusion and deposit limit requests, and maintaining records of responsible gaming interactions for regulatory and audit purposes.
- Customer support: Responding to account queries, resolving disputes, processing complaints, and maintaining records of support interactions to ensure continuity of service.
- Platform improvement and analytics: Analysing aggregated and anonymised behavioural data to understand how players use the platform, identify areas for improvement, and make informed decisions about new features and content.
- Marketing communications (with consent): Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Players may opt out at any time by contacting support@crickecx.
- Legal and compliance obligations: Retaining records as required by applicable anti-money laundering regulations, responding to lawful requests from competent authorities, and defending or pursuing legal claims.
Section 5
Cookies and Tracking Technologies
crickecx uses cookies and similar tracking technologies (such as web beacons and session tokens) to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. A cookie is a small text file placed on your device by a web server and retrieved on subsequent visits.
Essential Cookies
Essential cookies are strictly necessary for the operation of the crickecx platform. They enable core functions including user authentication, session management, security token validation, and fraud detection. Essential cookies cannot be disabled without impairing the functionality of the platform. No consent is required for essential cookies as they are placed on the basis of contractual necessity.
Functional Cookies
Functional cookies allow crickecx to remember choices you have made — such as your preferred language settings — and to provide enhanced, personalised features. Functional cookies are placed with your consent and may be declined without affecting core platform functionality.
Analytics Cookies
Analytics cookies help crickecx understand how visitors interact with the platform by collecting anonymised information about pages visited, time spent on each section, and navigation paths. This data is used exclusively to improve platform performance and user experience. Analytics cookies are placed with your consent.
Managing Cookies
You may manage your cookie preferences through your browser settings at any time. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that blocking essential cookies will prevent you from logging in to your crickecx account and using the platform's core features. For guidance on managing cookies in your specific browser, please consult your browser's help documentation.
Cookie Types
Managing Your Cookies
You can adjust cookie preferences through your browser settings at any time. Blocking essential cookies will prevent access to your crickecx account. All other cookie types can be disabled without affecting your ability to log in.
Section 6
Data Sharing and Third Parties
crickecx does not sell your personal data to third parties. We share personal data only with carefully selected third parties where necessary to operate the platform, meet legal obligations, or protect the security of the platform and its players. All third-party recipients of player data are contractually required to process that data only for the specified purpose and to maintain appropriate security standards.
Payment Service Providers
To process deposits and withdrawals, crickecx shares the minimum necessary financial and identity data with the payment service providers you use — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each payment provider processes your data in accordance with its own privacy policy and is an independent data controller in respect of the transaction it processes. crickecx is not responsible for the data practices of third-party payment providers.
Identity Verification Services
crickecx uses third-party identity verification providers to perform KYC checks. These providers may process your government-issued ID document and other verification materials. Identity verification providers are contractually bound to use your data solely for verification purposes and to delete it following completion of the verification process, subject to any applicable legal retention requirements.
Game Studios and Content Providers
Games made available on crickecx are provided by third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. Certain technical data — such as session tokens and anonymised player identifiers — may be shared with game studios to enable game sessions. Game studios do not receive personally identifiable information such as your full name, address, or payment details.
Legal and Regulatory Authorities
crickecx may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory requirement. Such disclosures are made only to the extent strictly required by the applicable legal obligation and are documented internally.
Business Transfers
In the event that crickecx undergoes a merger, acquisition, restructuring, or sale of assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy terms applicable to their data following the transaction.
Section 7
Data Retention
crickecx retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal or regulatory obligations. The following retention periods apply to the main categories of player data held by crickecx:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years post-closure | AML compliance, dispute resolution |
| Transaction Records | 7 years from transaction date | Financial and regulatory record-keeping |
| KYC / Verification Documents | 5 years post account closure | AML / fraud investigation obligations |
| Support Communications | 3 years from last interaction | Dispute handling, service improvement |
| Technical / Log Data | 13 months from collection | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent withdrawn + 2 years | Proof of consent for compliance |
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data once anonymisation is irreversible.
Secure Deletion
When retention periods expire, crickecx uses secure deletion protocols to permanently remove personal data from active systems and backup environments. Deletion is logged internally to maintain an auditable compliance trail.
Section 8
Your Privacy Rights
As a registered player on crickecx, you hold a number of rights in relation to your personal data. These rights may be exercised at any time by submitting a request to support@crickecx with sufficient information to identify your account and the specific right you wish to exercise. crickecx will respond to all valid requests within 30 calendar days.
Right of Access
Request a copy of the personal data crickecx holds about you, along with information about how and why it is being processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data held about you. Account details such as email address and phone number can also be updated directly via account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to legal retention obligations.
Right to Restrict Processing
Request that crickecx restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or a legitimate interest objection is being assessed.
Right to Data Portability
Request a copy of the personal data you have provided to crickecx in a structured, commonly used, machine-readable format, where processing is carried out by automated means on the basis of consent or contract.
Right to Object
Object to the processing of your personal data where crickecx relies on legitimate interests as its lawful basis. You also have an absolute right to object to direct marketing processing at any time.
Rights re: Automated Decisions
Request human review of any significant decision made about you solely by automated means — for example, an automated account suspension triggered by fraud detection systems — where that decision produces a legal or similarly significant effect.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time by contacting support@crickecx. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal date.
Identity Verification for Rights Requests
To protect the security of player accounts, crickecx will ask you to verify your identity before processing any data rights request. This typically requires confirming your registered email address and, for higher-risk requests such as erasure or data export, completing a brief identity verification step. This safeguard is in place to prevent unauthorised access to your personal data by third parties.
Section 9
Data Security Measures
crickecx implements a multi-layered security framework designed to protect personal and financial data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures are reviewed and updated on a regular basis to address emerging threats and maintain alignment with industry best practices.
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your device and crickecx is encrypted using industry-standard Transport Layer Security (TLS) protocols. This applies to all platform interactions including login, registration, deposits, withdrawals, and support communications.
- Data Encryption at Rest: Sensitive personal data stored on crickecx's servers — including identity documents and payment details — is encrypted at rest using AES-256 or equivalent standards.
- Firewall and Intrusion Detection: crickecx's hosting infrastructure is protected by enterprise-grade firewalls and intrusion detection and prevention systems that monitor for and respond to suspicious activity in real time.
- Access Controls: Access to personal data is restricted to authorised crickecx personnel and authorised third-party processors on a strict need-to-know basis. All internal access is logged and subject to regular audit.
- Two-Factor Authentication: crickecx supports two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised login attempts.
Organisational Safeguards
- Staff who handle personal data receive regular training on data protection obligations and security procedures.
- Third-party processors are assessed for security compliance before engagement and are subject to binding contractual obligations that require them to maintain appropriate security standards.
- Security incidents are investigated promptly and, where required, reported to affected players without undue delay.
Your Responsibilities
While crickecx takes all reasonable steps to secure your personal data, the security of your account is also partly dependent on the steps you take to protect your own credentials. You should use a strong, unique password for your crickecx account, never share your login credentials with any third party, log out of your account after each session on shared devices, and contact support@crickecx immediately if you suspect that your account has been accessed without your authorisation.
Section 10
Updates to This Policy
crickecx may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When we make material changes to this policy, we will publish the revised version at /privacy-policy with an updated effective date, and we will notify registered players via their registered email address where the changes are significant.
The version of this Privacy Policy currently published at /privacy-policy is the authoritative version. It is your responsibility to review this policy periodically to remain informed of how crickecx processes your personal data. Your continued use of the crickecx platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms.
If you have questions about any update to this Privacy Policy, or if you wish to understand how a specific change affects the processing of your personal data, please contact support@crickecx. Our support team is available 24/7 and will respond to policy enquiries in English within 2 business days.
Previous versions of this Privacy Policy are retained internally by crickecx for compliance and audit purposes. Players who wish to review a prior version of the policy may request it by contacting support@crickecx with the approximate date of the version they wish to review.
Questions about this Privacy Policy or how your data is handled? Our support team is available around the clock.
support@crickecx · 24/7 — BST (UTC+6)
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Your Data is Protected at crickecx
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